Jordan Blackburn

Service Desk Analyst @Bloomberg

London, GB

I provide both executive-level IT support and general service desk support, ensuring seamless business operations. In addition, I am an active member of our EMEA Service Delivery Agile Scrum team, contributing to continuous improvement initiatives and collaborative problem-solving.Key Responsibilities:* Provide dedicated IT support to Bloomberg Executives, resolving high-priority issues related to hardware, software, and network systems with urgency and discretion.* Troubleshoot and resolve technical issues for users across the organization, including desktop, mobile devices, printers, and applications.* Manage and prioritize service desk tickets, ensuring timely resolution and meeting SLAs in a fast-paced, high-pressure environment.* Collaborate within an Agile Scrum team to enhance support processes, participate in sprint planning, daily stand-ups, and retrospectives.* Utilize remote support tools to assist users, provide system updates, and perform diagnostics for both on-site and remote employees.* Work cross-functionally with teams to escalate and resolve complex technical issues.* Serve as a Payroll Subject Matter Expert (SME), supporting the payroll team with specific software to ensure accurate and timely payroll processing.* Participate in hardware and software rollouts, ensuring smooth transitions and minimizing downtime for business-critical operations.

South Essex College of Further and Higher Education

BTEC Level 3 Extended Diploma in IT, Computer/Information Technology Administration and Management