Jordan Berning
CSR Trying to Pivot to Publishing
- Role
- Customer Service Representative at Hoch Insurance
- Location
- Auburn, IN, US
- LinkedIn followers
- 500 followers
About Jordan Berning
Hey there! I’m Jordan, and I work in customer service within the insurance industry — which means I spend my days helping clients navigate coverage, solve problems, and feel confident in their policies.I use Applied Epic (a CRM system built for insurance agencies) to stay organized and on top of everything — from client communications to carrier requirements and policy documentation. I work with a wide range of insurance carriers, so I’m used to juggling different systems, guidelines, and timelines to make sure each client gets the support they need.Whether it\'s updating policy info, answering billing questions, or just being a friendly, reliable point of contact, I’m all about making the process as smooth and stress-free as possible. I bring a positive attitude, strong attention to detail, and a genuine love for helping people.Always happy to connect with others in the industry or chat about new opportunities — let’s talk!
Experience
Customer Service Representative
Mar 2025 — Present
Education
Ball State University
College of Communications
2019 — 2021
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