Jordan B.
Technology Support Analyst
- Role
- Apple Support Specialist i at Ntiva, Inc.
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Jordan B.
Information Technology professional with significant experience in IT support, consumer service, office work, and contact centers I seek full time permanent or contract-to-hire opportunities with an organization that will support my professional development.Specialties: information technology troubleshooting, Microsoft Office
Experience
Apple Support Specialist i
Jun 2021 — Present · US
Duties include, but are not limited to, working from home to remotely support various client locations. This role is performed by a technical professional specializing in providing services to clients on Apple hardware and software. Activities include operation and maintenance nearly exclusive to the macOS operating systems, allthough knowledge and experience with iOS/iPadOS are also beneficial.Provide support to clients on a variety of issues.Conduct research to identify, understand, explain and resolve technology issues. Respond to telephone calls, email, and personnel requests for technical support — communicate updates to users that have been or may be affected by a problem. Document, track, and monitor the situation to ensure a timely resolution. Follow up with users after issues have been resolved. Initiate onboarding procedures for new users into the system. Ensure response times are quick and effective to resolve requests appropriately. Coordinates referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue. A wide degree of creativity and latitude is expected.
Education
University of Wisconsin-Milwaukee
Information Science/Studies, Linguistics
2012 — 2015
Southeast Missouri State University
Bachelor of Science
1998 — 2002
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