Jordan B.
Head of Operations @PLS Solicitors
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WORK HISTORY
Head of Operations @PLS Solicitors
Altrincham, GB
Currently responsible for leading multiple departments across the business, including Business Development, MI and firmwide operations. I manage senior leadership across core support functions, ensuring alignment with commercial priorities, service delivery standards, and executive expectations.My remit includes:Direct line management of Business Development and MI functions, including regional growth planning and KPI reportingOversight of high-level strategy execution, working closely with the COO and fellow department headsLeadership of senior managers across the business, driving cross-functional cohesion and operational performanceSteering key operational initiatives and improvement projects, including internal systems, reporting, and team structureLed the day-to-day operational management of our IT and development teams (Proclaim, Web, AI & Infrastructure)
ABOUT JORDAN B.
Senior leader with over a decade of experience spanning conveyancing operations, business development, and performance strategy. I’ve worked across high-volume legal environments, leading multi-disciplinary teams to scale delivery, enhance MI infrastructure, and improve customer outcomes, particularly within the new build and residential markets.I currently lead our operational, BD and MI teams at PLS, working alongside legal and compliance directors to embed systems thinking, commercial awareness, and operational clarity across the business. My approach blends structure, data, and people leadership to enable smart growth and firm-wide alignment.
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