Jophin Joseph
Technical Engineer @Perforce Puppet
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WORK HISTORY
Technical Engineer @Perforce Puppet
Belfast, GB
Subject Matter expert of the Infrastructure as a code, Puppet Enterprise (PE) Product and handling a wide range of technical issues.Provided in-depth troubleshooting for performance issues, agent failures, catalogue compilation problems, and environment-specific errors in both Linux and Windows infrastructure.
EDUCATION
Muthoot Institute of Technology and Science,Varikoli P.O., Putencruz- 682308, Ernakulam
Bachelor's degree, Mechanical Engineering
ABOUT JOPHIN JOSEPH
Technical Support Engineer with over 6 years of experience supporting enterprise infrastructure, automation, and backup solutions across Linux and Windows environments.I specialise in diagnosing and resolving complex technical issues in fast-paced, customer-facing support environments, with strong expertise in Linux system administration, Puppet Enterprise (Infrastructure as Code), and ITIL-aligned incident and problem management. Currently supporting global customers at Perforce, delivering L2/L3 support for Puppet Enterprise, CD4PE, and Puppet Comply while consistently meeting SLA and customer satisfaction targets.My background includes hands-on experience with:• Linux (Red Hat, HP-UX) system administration• Puppet Enterprise, Infrastructure as Code, automation• L2/L3 technical support and root cause analysis• Incident, problem, and change management (ITIL)• Ticketing systems: ServiceNow, Jira, Salesforce• Virtualisation: VMware vSphere, ESXi• Cloud platforms: AWS and GCP• Databases: MySQL and PostgreSQL• Backup and recovery solutions: Amanda Enterprise, HP Data Protector• Monitoring tools: Grafana, Icinga, Nagios• Version control: GitI am known for my clear communication style, structured troubleshooting approach, and ability to bridge the gap between technical teams and customers. I enjoy working on complex infrastructure issues, reproducing problems in lab environments, and contributing to knowledge base documentation to improve long-term product stability.Based in Northern Ireland and eligible to work in the UK. Open to Technical Support Engineer, Platform Support, and Infrastructure Support roles.
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