Joanne Pearson
Head of Customer Proposition - Vulnerable Customer @Bank Of Ireland Uk Plc
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WORK HISTORY
Head of Customer Proposition - Vulnerable Customer @Bank Of Ireland Uk Plc
London, GB
Shape and champion the approach to supporting customers with additional needs across Bank of Ireland UK.Drive innovation, thought leadership and sector influence. Embed an environment where every customer feels supported, valued and empowered to achieve financial wellbeing.
SKILLS
ABOUT JOANNE PEARSON
A commercially-focused leader skilled in risk management within financial organisations, I excel in fostering impactful relationships and driving business development. Known for championing exceptional customer outcomes and compliance, I am motivated to contribute expertise to a team committed to excellence.I recently lead a project at NewDay to transform the culture in relation to the fair treatment of vulnerable customers. Which resulted in a revised policy, strategy and a number of new initiatives being implemented for the business to better support the most vulnerable.
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