Jooree Cho-Honoré
IT Service Team Lead @AVIV Group
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WORK HISTORY
IT Service Team Lead @AVIV Group
Aix-en-Provence, FR
Lead and coordinate a multinational IT Service Desk team supporting several hundred users-Oversee daily IT operations, ticket management, and service quality across multiple offices-Manage full device lifecycle: procurement, configuration, deployment, and decommissioning-Maintain endpoint management systems (Intune, Jamf, Google MDM) for Windows, macOS, and mobile-Administer Okta and Google Workspace for user identity, access, and security compliance-Act as escalation point for complex technical issues and cross-team troubleshooting-Collaborate with Security, Workplace, HR, and Finance to align IT services and compliance-Manage vendor relations, asset tracking, and warranty follow-up-Maintain internal IT documentation and user guides in Confluence, Jira, and Slack-Monitor performance metrics and continuously improve processes and workflows.
EDUCATION
UC Irvine
B.A, Literary Journalism
IEFEE
French language, French
UC Irvine
Bachelor of Arts - BA, Communication, Journalism, and Related Programs
IAE Aix-en-Provence
Master of Business Administration (MBA), Master Management General
SKILLS
ABOUT JOOREE CHO-HONORÉ
IT Service Team Lead working in international, multi-site digital workplace…
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