Joona Heikkinen

About Joona Heikkinen

Strategic SaaS executive with a track record of value creation in high-growth environments. At M-Files, I’ve led initiatives that scaled the business to $100M+ ARR, executed recapitalization and M&A strategies, and prepared the company for IPO-readiness or strategic financing with robust controls and governance. Restructured tech and ops to reduce costs by 20% while deploying enterprise AI and data capabilities to drive efficiency and revenue optimization. Adept at aligning leadership, investors, and teams to deliver sustainable growth and strategic outcomes.

Experience

1. Vice President, Commercial Operations & Technology

   M-Files

   Jan 2026 — Present · Austin, TX, US

   Serve as Enterprise AI Transformation Lead, embedding AI at scale across functions to drive structural productivity gains and position the company as AI-native.•Lead Commercial Operations & Deal Desk as the commercial governance and revenue enablement backbone of the company, defining mandate, operating model, and decision rights while accelerating complex deal execution in close partnership with Sales.•Own the Business Technology function end-to-end, with executive accountability for systems, platforms, architecture, and enterprise applications supporting global operations.•Define and execute the enterprise technology and operations strategy, aligning investments, roadmaps, and capabilities directly with growth priorities and long-term value creation.•Establish scalable commercial frameworks and governance for advanced deal structures, including Azure Marketplace and Microsoft partnership motions, ensuring speed, control, and margin discipline.•Lead global Data & Analytics, Salesforce, Integration Development, IT Operations & Infrastructure, and Commercial Operations, building capabilities that directly support scalability, transparency, and execution excellence.

Education

• Aalto University

  Information Technology Program, Information & Service Business

  2014 — 2014

• Stanford University Graduate School of Business

  Mergers & Acquisitions Program

• Aalto University

  Master of Science - MS, Network Economics

  2011 — 2015

• Aalto University

  Bachelor of Science - BS, Networking Technology

Skills

• Software as a Service (Saas)
• Knowledge Management
• Business Intelligence
• Quality Management
• Software Industry
• Cloud Computing
• Strategic Enterprise Management
• Gdpr
• Saas
• Enterprise Architecture
• Document Management
• IT Service Management
• Software Project Management
• Itil
• It2010
• Data Integration
• Software Development
• Scrum
• Iso 9001
• It2015
• Databases
• Enterprise Content Management
• M-Files Eim
• Key Performance Indicators
• Business Process Improvement
• Master Data Management
• Project Management
• Information Management
• Microsoft Technologies
• Personal Data Protection