Jon Wayne

About Jon Wayne

Strategic Customer Success Leader | Driving $20M in SaaS Revenue & …

Experience

1. Sr Customer Success Manager

   Trimble Inc.

   Jun 2019 — Present · Boca Raton, FL, US

   Resourceful and dedicated, senior level Customer Success professional with a record of increasing ARR and creating raving fans. Passionate about improving customer adoption and account success. Enterprise SaaS Project & Program Management Software for Construction Owners. e-Builder is a Trimble company.Understanding customer’s business strategies and applying Customer Success methodology to lead them through their journey, with a focus on adoption and highly successful customer outcomes. Passion, expertise and focus lead me to client satisfaction, renewals, client advocacy and expansion.

Education

• Columbia University in the City of New York

  Certificate in Construction Project Management

Skills

• Account Management
• Contract Negotiation
• Training
• Strategic Planning
• Business Strategy
• Business Development
• Customer Retention
• Leadership
• Employee Training
• Project Management
• Finance
• New Business Development
• Management
• Program Management
• Telecommunications
• Outsourcing
• Recruiting
• Sales
• Client Retention & Operations, Excellent Oral & Written Skills
• Sales Operations
• Training & Development
• Analysis
• General Operations
• Sales Management
• Customer Satisfaction
• Marketing
• Events
• Crm
• Http://Jonwayneitstaffingvelcro.blogspot.com/
• General Finance
• Enterprise Software
• Lead Generation
• New Business
• Saas
• Selling
• Salesforce.com
• Customer Service