Julius Valiao

About Julius Valiao

I am a reliable with strong work ethic professional seeking a challenging position in a reputed organization to get an opportunity to make the best of my potential and contribute to the organization’s goal. Leadership & SupervisionParticipated in all facets of employee management, including recruiting, hiring, disciplinary actions, training, performance reviews, resume reviews, and scheduling. Provided support in coordinating budget management, logistics management, forecasting operational goals, and other duties assigned by upper management. Led, monitored, and coordinated training sessions, ensuring that all safety guidelines and standards were maintained and implemented. Operations ManagementResponsible for optimizing profitable revenue growth with a strong focus on sales and market share increase through excellent customer service and continuous monitoring of Key Points of Interest (KPI) to ensure goals are met. Developed, monitored, and modified annual business plans to ensure branch profitability.Logistics ManagementDirected shipments valued over $650M to over 240 departments in a tri-state area and the Middle East, exceeding Air Force Standards. Managed over 10K inventories while reducing turnaround time by 50%. Renegotiated replacement medical supplies and equipment purchase discount, resulting in savings of $59K—reduced raw material inventory costs by 32%. Customer Service-Based SellingGenerated over $300K of gross sales with a 93.5% Customer Service index (CSI) in the 1st quarter of 2023. Consistently exceeded application targets by over 10% with innovative upselling techniques. Championed the development of an improved system for following up with unsatisfied customers, increasing customer satisfaction by 70%. Recruiting Three years of recruiting collegiate level student-athletes. Found and attracted qualified student-athletes to attend and play collegiate level sports. Reviewed prospects\' qualities, focusing on skills matching up to the requirements at hand and interview candidates until the best fit is found.

Experience

1. Automotive Service Writer

   Lithia & Driveway

   May 2023 — Present · Las Vegas, NV, US

   Responsibilities include greeting customers, listening to their needs, and scheduling appointments. My duties also include setting up loaner cars and verifying insurance before scheduled maintenance. I work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service- Generated over $700K of gross sales within the first 8 months of employment with a monthly average of over $80K gross sales- Achieved a 6-month average of 91.1% on the Customer Service Index- Motivated by success and passionate about achieving more and better results, generating over $1M of gross sales within the first year of employment.

Education

• Community College of the Air Force

  Associate's degree, Production Maintenance Management

  1995 — 1998

• Embry-Riddle Aeronautical University

  Bachelor of Science - BS, Business Administration and Management, General

Skills

• Sports
• Career Counseling
• Leadership
• Athletics
• Facebook
• High Organizational Skills
• Logistics Management
• Customer Service
• Leadership Development
• Managerial Skills
• Marketing
• Public Speaking
• Fundraising
• Customer Satisfaction
• Training
• Nonprofits
• Team Building
• Program Development
• Management
• Budgets
• Community Outreach
• Building Relationships
• Event Management
• Advertising
• Social Media
• Sports Marketing
• Warehouse Management
• Student Affairs
• Sales
• Team Management
• Student Development
• Budget Management
• Inventory Control
• Public Relations
• Coaching
• Recruiting
• Staff Development
• Event Planning
• Communication and Interpersonal
• Time Management