Jonty Leak
Vice President; Product and Customer Experience at Idencia
- Role
- Vice President Product and Customer Experience at Idencia at Idencia, Inc
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Jonty Leak
I serve as Vice President of Product and Customer Experience at Idencia, where I lead product strategy, technology delivery, and customer success initiatives that power growth and customer satisfaction.My background spans technology delivery, data analysis, and compliance in both financial services and SaaS, giving me a unique perspective on how to design and scale products that deliver real value. I’m passionate about building high-performing teams and creating experiences that connect innovation with impact.
Experience
Vice President Product and Customer Experience at Idencia
Nov 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US
As Vice President of Product and Customer Experience at Idencia, I lead the vision, strategy, and execution behind our platform’s growth and customer success. My focus is on delivering innovative product experiences while ensuring every customer achieves measurable outcomes through Idencia.I oversee product management, technology delivery, onboarding, and customer support; aligning these functions to drive adoption, scalability, and satisfaction across our customer base. By bridging technical insight with customer empathy, I help transform feedback into product evolution and long-term value.I’m passionate about building products that solve real problems, developing teams that thrive, and creating a seamless experience that connects our technology to customer success.
Education
Harvard Business School
Summer Venture in Management Program Graduate
2003 — 2003
Livingstone College
Bachelor of Science
2002 — 2004
Skills
- Sdlc
- E-Commerce
- Team Mentoring
- Management Consulting
- Program Management
- Coaching
- Team Leadership
- Strategic Planning
- Team Building
- Mentoring
- Vendor Management
- Start-Ups
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