Jonathan T.
Head of Conversational and Digital Banking @First Direct
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WORK HISTORY
Head of Conversational and Digital Banking @First Direct
Leeds, GB
I am responsible for all digital channels including interactive conversational banking.Lead advocate for AI, and ethical AI adoption.
EDUCATION
Brunel University of London
BSc (Hons), Product Design
SKILLS
ABOUT JONATHAN T.
Operating at executive level, with 20+ years’ experience shaping digital strategy, product portfolios, and large-scale transformation across multiple industries, I build high-performing teams that deliver customer-focused strategies with measurable impact; increased engagement, improved satisfaction, revenue growth, and greater efficiency.Some of my achievements:Retail Banking - Record customer growth, breaking multiple weekly, monthly and annual records (2023, 2024)Retail Banking - First in-app current account originations among \'traditional\' UK banks (2020)Retail Banking - First mobile responsive website in UK banks and building societies (2012)Retail Banking - First personalised Debit Card in the UK Market (2005)Utilities - First Alexa skill in Utilities Market (2018)Secured Lending - Record digital mortgage sales (execution only) for 2 consecutive years (2013, 2014)Non-standard Lending - First Mobile App in the UK non-standard lending market (2018)
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