Jon Win
Technical Help Desk Specialist @UW-Madison Division of Information Technology (DoIT)
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WORK HISTORY
Technical Help Desk Specialist @UW-Madison Division of Information Technology (DoIT)
Madison, WI, US
Provided technical support to students, faculty, and staff using knowledge bases and remote assistance tools, resolving issues with email, Wi-Fi, Canvas, and software to ensure reliable access to university IT services- Assisted 650+ users through phone, email, and chat using clear communication and structured troubleshooting protocols, ensuring timely and effective resolution of technical issues across a wide range of platforms and devices- Documented support interactions and resolutions using internal ticketing systems such as Cherwell, Cisco Finesse, and NIDU, enabling accurate case tracking, detailed reporting, and efficient knowledge-sharing for future support.
ABOUT JON WIN
Hello! My name is Jon Win, and I am a Junior at the University of Illinois…
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