Jon S.

About Jon S.

I am a Customer Success and Business Development leader with a track record of driving growth, operational excellence, and customer loyalty across global organizations including Pure Storage and Cisco Systems. Over my career, I have built and stabilized new business divisions and have scaled high-performing teams that deliver measurable business impact.At Pure Storage, I led post-sales delivery and customer success operations, managing a $100M enterprise portfolio. I’m most proud of revitalizing a team after major organizational change, restoring trust, rebuilding culture, and driving world-class NPS (above 90). I also partnered with sales and finance to tighten deal governance and pricing discipline, achieving a 1% gross-margin improvement (roughly $1M) while maintaining an exceptional customer experience.Previous to this, I spent 12+ years at Cisco driving Business Development and Operational Transformation across several divisions. As part of the Success Tracks launch team, I helped accelerate enterprise adoption of Cisco’s CX Cloud platform – a data-driven, AI-powered ecosystem – doubling annual revenue targets in the U.S. Public Sector. Additionally, we were able to achieve >80% close and renewal rates across a $30M+ portfolio, while increasing recurring subscription revenue by 8%, partnering with Account and Success teams.As Operations Manager, Customer Experience at Cisco, I built the $1B Premier Accounts division from the ground up, establishing operations governance, including architecting and implementing a structured deal review board focused on deal financials, risk mitigation, and customer experience, drove 2 points gross margin improvement.At Cisco Capital, I helped establish the company’s new Center of Excellence in Research Triangle Park, building the foundation for global captive-financing operations across the Enterprise, Public Sector, and Canadian markets. Scaling the organization from the ground up, we drove ~7% annual portfolio growth on a $200M book.In my early career at Aviat Networks, I helped launch and grow the company’s WiMAX/LTE business from concept to $7M in bookings, and later led global field services finance for a $450M portfolio, combining disciplined financial leadership with a collaborative, hands-on approach to business transformation.At the heart of everything I do is a passion for customer success, team leadership, and operational excellence. I believe in leading with empathy, empowering people to grow, and aligning teams around shared goals that create lasting value for both customers and the business.

Experience

1. Customer Success Account Manager

   Microsoft

   Feb 2026 — Present

Education

• State University of New York College at Brockport

  Bachelor of Business Administration - BS

• East Carolina University

  Master of Business Administration - MBA