Jon Sarmiento
IT Support Specialist at BlackRock
- Role
- Trade Floor IT Support Specialist at BlackRock
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jon Sarmiento
An enthusiastic and diligent individual experienced with team collaboration and working independently. 4+ years with experience within IT support with both trade floor and desktop support. Looking into getting into a cloud system support role primarily dealing with Microsoft Azure.
Experience
Trade Floor IT Support Specialist
Mar 2023 — Present · US
Provide on-site technical support to over BlackRock clients during market hours to ensure operation of trading systems including Bloomberg, FlexTrade Futures, FlexTrade EMS, Unigy Soft Client, MarketAxess and in-house software. • Identify and implement technology solutions to increase the efficiency of resolving trader support tickets utilizing ServiceNow, resulting in reducing the service-level agreement time by 20%. • Led and supervised the 2022 Hudson Yards Project by: Cloned PC profiles from previous location into new PC and logged the new asset to ServiceNow inventory. Enhance trader technology including monitors, RAM, and graphics cards and decommission legacy hardware such as physical turrets for the Unigy Soft Client software. Collaborated with the networking team and troubleshooted connection issues of trading software by setting up application configuration.
Education
Per Scholas
IT Technical Support
CUNY York College
Bachelor of Arts (B.A.), History
Skills
- Microsoft Office
- Management
- Customer Service
- Powerpoint
- Microsoft Excel
- Photoshop
- Microsoft Word
- Adobe Fireworks
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