Jon Robinson

About Jon Robinson

5+ years of hands on experience in IT composed of System Administration, Software Configuration Management (SCCM), Build, Deployment and Release Management, VMWARE Administration. • Strong understanding of the principles and best practices of SCM in Agile, Scrum, GAP methodologies.•Broad Microsoft Windows/Mac/Linux OS troubleshooting knowledge, including PowerShell and Python scripting for automating mid-to-large enterprise distribution of tasks• Exposure on AWS, Linux, Networking, monitoring tools and Debugging

Experience

1. IT System Analyst

   Truist

   Dec 2018 — Present · Greensboro, NC, US

   Administered and troubleshot various implementation issues in Active Directory, SCCM, CUCM, Citrix XenApp and more.• Worked with SCCM Engineering teams to troubleshoot software deployments and provide insights for script repackaging. • Lead liaison to our Service Desk using Citrix XenApp/Director reporting tools to predict and manage trending issues in the VM environment.• Discover and document resolutions for Service Desk implementation. • Collaborated in testing of new policy changes during bank merger (ex. BYOD rollout, International Traveler and Offshore Contractor access policies).

Education

• North Carolina Agricultural and Technical State University

  Bachelor of Applied Science (B.A.Sc.)

  2008 — 2013

• Dudley High School

  High School Diploma

  2004 — 2008

Skills

• Leadership
• Public Speaking
• Microsoft Office
• Project Planning
• Ms Office
• Project Management
• Social Networking
• Event Planning
• Presentation Design
• Customer Service
• Squarespace
• Time Management
• Blogging
• Lead Generation
• Travel Planning
• Computer Aided Design
• Social Media
• Marketing