Jon-Paul Salazar
IT Field Engineer @GI Alliance
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WORK HISTORY
IT Field Engineer @GI Alliance
IL, US
Served as the primary IT escalation point for the Midwest region, supporting 18+ clinics and 400+ end-users across 600+ devices, ensuring critical healthcare operations remained functional with minimal downtime.* Led IT infrastructure improvements, including Windows 11 migration, storage system management (Cohesity), and network reliability enhancements, reducing recurring issues and improving system performance.* Partnered with clinic leadership and C-level executives to optimize IT operations, enhance workflow efficiency, and implement best practices for technology use in clinical environments.* Resolved 1,400+ technical issues annually, significantly reducing IT bottlenecks and increasing physician and staff productivity.* Spearheaded efforts to standardize IT processes and documentation, reducing recurring end-user issues and streamlining troubleshooting for future support.* Managed vendor relationships with Comcast, Pulse, Park Place, and others to ensure timely service delivery and effective IT procurement.* Provided mentorship and training to internal IT staff, fostering a culture of knowledge-sharing and operational efficiency.* Collaborated with network and security teams to identify and mitigate IT risks, ensuring compliance with NIST, ISO, and HIPAA security standards within clinical environments.
EDUCATION
Elmhurst University
Bachelor's of Science, Management Information Systems, General
Addison Trail High School
High School Diploma
SKILLS
ABOUT JON-PAUL SALAZAR
Most of my career has been spent supporting complex environments where technology…
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