Jon-Paul Salazar

About Jon-Paul Salazar

Most of my career has been spent supporting complex environments where technology…

Experience

1. IT Field Engineer

   GI Alliance

   Feb 2022 — Present · IL, US

   Served as the primary IT escalation point for the Midwest region, supporting 18+ clinics and 400+ end-users across 600+ devices, ensuring critical healthcare operations remained functional with minimal downtime.* Led IT infrastructure improvements, including Windows 11 migration, storage system management (Cohesity), and network reliability enhancements, reducing recurring issues and improving system performance.* Partnered with clinic leadership and C-level executives to optimize IT operations, enhance workflow efficiency, and implement best practices for technology use in clinical environments.* Resolved 1,400+ technical issues annually, significantly reducing IT bottlenecks and increasing physician and staff productivity.* Spearheaded efforts to standardize IT processes and documentation, reducing recurring end-user issues and streamlining troubleshooting for future support.* Managed vendor relationships with Comcast, Pulse, Park Place, and others to ensure timely service delivery and effective IT procurement.* Provided mentorship and training to internal IT staff, fostering a culture of knowledge-sharing and operational efficiency.* Collaborated with network and security teams to identify and mitigate IT risks, ensuring compliance with NIST, ISO, and HIPAA security standards within clinical environments.

Education

• Elmhurst University

  Bachelor's of Science, Management Information Systems, General

• Addison Trail High School

  High School Diploma

Skills

• Data Entry
• Entertainment
• Theatre
• Emc Storage
• Cloud Computing
• Project Management
• Research
• Theatrical Performance
• Fundraising
• Hardware
• Program Facilitation
• Acting Training
• Training Facilitation
• Training
• Employee Training
• Help Desk Implementation
• Improvisational Comedy
• Microsoft Word
• Team Leadership
• Troubleshooting
• Information Technology
• IT Project & Program Management
• Networking
• Stand-Up Comedy
• Stage Management
• Symmetrix
• Time Management
• Outlook
• Sketch Comedy
• Software Documentation
• Social Media
• Microsoft Office
• System Administration
• Voice Acting
• Windows
• Operating Systems
• Film Actor
• Public Speaking
• Team Facilitation
• Hardware Diagnostics