Jono Casino

Director of Client Experience @The Isidore Group

Build relationships with key employees among customers - Built Technology Roadmaps for adapting new technologies to business needs - Advise clients on creating profitable processes - Act as point of contact for complaints and escalate issues as appropriate - Help sales team cross-sell services and products - Ensure both the company and clients adhere to contract terms - Study competition to find new ways to retain customers - Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs