Jonny McAlister
Head of Customer Experience @Synergy Learning
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WORK HISTORY
Head of Customer Experience @Synergy Learning
A strategic thinker with exceptional leadership and communication skills, capable of driving change and fostering a customer-centric culture within an organisation. Brings a wealth of experience in learning technology, along with a deep understanding of customer behaviour, expectations, and needs. A strong ability to analyse data, derive insights and implement practical solutions as key drivers of customer satisfaction and business growth.
EDUCATION
Ulster University
BSc, Interactive Multimedia Design
Queens University Belfast
BA, Architecture
SKILLS
ABOUT JONNY MCALISTER
As the Head of Customer Experience at Synergy Learning, I lead a team of professionals who are passionate about delivering exceptional learning experiences for our customers. With over 18 years of experience in the e-learning industry, I have a deep understanding of customer behaviour, expectations, and needs, as well as the latest trends and technologies in learning management systems (LMS), mobile learning, and open-source platforms.My core competencies include strategic thinking, leadership, communication, data analysis, and problem-solving. I am always looking for ways to improve our products and services, foster a customer-centric culture, and drive change and growth within our organisation. My mission is to help our customers achieve their learning goals and outcomes, while enhancing their satisfaction and retention. I am proud to be part of Synergy Learning, a global learning technology company that is transforming challenges into solutions for customers.
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