Jonny Major
Service Delivery Co-ordinator @Thales
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WORK HISTORY
Service Delivery Co-ordinator @Thales
Belfast, GB
Responsible for governance across all areas of services including service management, incident and change management, continual service improvement and customer support- Ensure SLA\'s and customer satisfaction are achieved and exceeded- Services range from spares, repairs, maintenance and training- First point of contact for the service delivery managers.
EDUCATION
Queen's University Belfast
Master of Science (MSc), Urban and Rural Design
Knockbreda High School
GCSE's
Queen's University Belfast
Bachelor of Science (BSc), Environmental planning
Grosvenor Grammar School
A - Levels
SKILLS
ABOUT JONNY MAJOR
Driven and ambitious, seven years experience within the Telecommunications industry and two years Retail Management experience. Recently completed the Google Project Management Career Certificate - a rigorous, hands-on program that covers traditional and Agile project management approaches throughout the life cycle of a project-Experience working in fast-paced, challenging workplaces leading multi-disciplinary teams and external stakeholder management-Hardworking and committed team member-Key strengths include coaching team members, communication, organisational skills and leadership. Aiden Furey, Tesco Store Manager -\'Jonny added significant value to the business during his time in Cregagh Road. He demonstrates great drive and puts customers at the forefront of all decisions. He has high standards and a good business knowledge. He built a terrific team around him who were committed to him and were each developed by his effective coaching technique. Jonny was an asset to the store and one to watch for the future\' Rebecca Townsend - PIA Compliance ManagerI am writing to recommend Jonathan Major. He worked with me at Fibrus as a PIA Manager and reported to my position as PIA Senior Manager. As an employee, Jonathan was a conscientious individual whom took pride in his work. Jonathan joined my team having previously worked in Openreach but with little experience in PIA. Despite this, he quickly became a valued member of the team and dedicated himself to learning PIA as to support his growing team. Jonathan joined Fibrus during a time in which the company was going through a substantial amount of change. Being in a new company is never easy, the environment is challenging but this never phased Jonathan. If you are looking for an adaptable employee who can learn fast and work well under pressure, Jonathan will be a brilliant fit for your team. Jonathan is a fabulous people manager and has proven experience when it comes to dealing with conflict. He also excels in stakeholder management and would often take part in various meetings with Openreach.Jonathan is a delight to work with and I wouldn’t hesitate to hire him again. Should you have any further questions about him, feel free to reach me at Experience - Bachelor of Science (Bsc) Environmental Planning 2:1 HonoursMaster of Science (Msc) Rural and Urban Design, CommendationAccredited Courses- SA001 - Pole safetySA002 - Underground SafetyS8 - Overhead Cable InstallationGoogle Project Management Career Certificate, Coursera 2025
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