Jonnee Davis

About Jonnee Davis

Experienced Service Technician with a demonstrated history of working in the media…

Experience

1. Remote Service Technician

   Comcast

   Jul 2017 — Present · Sunnyvale, CA, US

   Responsibilities: Answer inbound calls and greet customers Determine scope of customer issue in an effective and professional manner Manage credit card processing when necessary Encourage completion of customer survey Effectively resolve customer issue in a timely manner Properly document all customer interactions Adhere to quality standards determined by company and client Represent company in a professional and ethical manner Maintain high level of customer satisfaction with focus on first call resolution Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.Skills: Excellent written and oral communication skills Able to interpret a flow chart to deliver a work process Able to learn new technical concepts quickly Communicate technical directions over the phone to inexperienced computer users Excellent customer interaction skills Strong organizational and multitasking skills Able to problem-solve Able to follow written instructions Able to work in a fast paced changing environment Able to work in a very structured environment with scheduled rest and meal periods Type more than 45 words per minute

Education

• Cornerstone Christian

  High School Dipolma, General Studies

  2003 — 2007