Jonna Coughlin

About Jonna Coughlin

A highly accomplished and strategic healthcare executive with a demonstrated record of success in healthcare software and hardware sales, clinical workflow, service line analytics, value analysis, customer engagement, process redesign and improvement, infrastructure redesign, hospital operations, and project management. Healthcare Sales Operations | Client EngagementEmail: j••••••••@gmail.com Leverages servant-leadership, communication, and team building skills to collaborate with C-level executives, physicians, supply partners, payers, providers, and peers to deliver integrated, customer-focused solutions that are both strategic and tactical. An analytical problem solver who delivers tangible value focused on improving outcomes and enhancing efficiency without sacrificing patient care.Core Competencies: Healthcare Technology salesHealthcare softwareHealthcare salesClient engagementSales strategy and metricsMarketing and product positioningExecutive level engagementClinical analyticsSupply chain analyticsSupply chain optimizationACCOMPLISHMENTS:• Leads a nationwide team of clinicians, focused on improving our clinical commercial effectiveness of a $2.5B business (Patient Care Solutions). Resulting in increased share gain, innovative product launches, and expanded GEHC presence in remote patient monitoring and Tele ICU. • Established documentation and process improvement to capitalize on a “best of breed” clinical sales approach resulting in a 20% increase in win rate.• Expanded team to include sophisticated, remote based presentation options at our Health Care Institute.• Initiated innovative approach to video-based, clinical learning topics for the field sales teams to enhance their acumen and drive sales.• Integrated metrics and documentation into Salesforce.com for increased visibility and collaboration with disparate teams to drive commercial intensity.Contact me at j••••••••@gmail.com for any healthcare sales operations opportunities.

Experience

1. Executive, Strategic Clients

   GE HealthCare

   Mar 2023 — Present · Boston, MA, US

   Account Management & Sales Leadership: Managed a high-profile portfolio of three strategic commercial accounts with an annual sales target of $17M and a revenue goal of $40M. Developed and nurtured long-term relationships with C-suite executives and key decision-makers to drive revenue growth and achieve business objectives.• Multi-Year Contract Negotiation & Strategy: Led the design and execution of multi-year, high-value commercial contracts, including negotiating complex terms, aligning with client needs, and ensuring the successful delivery of tailored solutions. Maintained a high level of commercial judgment to navigate complex contractual negotiations and achieve mutually beneficial outcomes.• Cross-Functional Collaboration & Leadership: Acted as the primary liaison between multiple internal teams (sales, product, marketing, finance, and customer service) and the client to ensure seamless execution of projects. Coordinated global and regional efforts across various product lines and business units, aligning internal resources to meet the needs of strategic customers.• Market & Industry Expertise: Developed a comprehensive understanding of market trends, customer needs, and competitive landscapes across various industries and regions. Utilized this knowledge to inform decision-making, influence policy, and recommend best practices to improve processes and drive continuous improvement.• Problem-Solving & Solution-Oriented Leadership: Led creative, cross-functional teams to solve complex business challenges, often involving multiple stakeholders and business areas. Skillfully analyzed conflicting data and leveraged internal and external resources to drive informed decision-making and effective solutions.• Influence, Negotiation & Communication: Led internal and external negotiations, influencing stakeholders at all levels of the organization. Effectively communicated complex strategies and ensured alignment with senior leadership, partners, and clients.

Education

• University of Florida

  Bachelor of Arts, Sociology

• Boston University

  Master of Public Health - MPH, Information Systems