Jonna-Li Catrini

About Jonna-Li Catrini

I, Jonna-Li Catrini, am a detail oriented and analytical professional with 10+ years of experience in business operations, corporate training and project management across a variety of industries. I have a proven history of streamlining data management operations, driving revenue, and seeking out problem areas to save significant time and costs while adhering to the organizational mission and objectives. I am detail-oriented and possess a demonstrated talent for rendering and presenting business and customer data into feasible and actionable business roadmaps.While others take pride in meeting all standards set before them, my passion is for delivering results that go beyond organizational expectations, creating a win-win scenario for everyone involved.Please feel free to contact me at with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.Areas of Expertise include:SAP, ECC, CRM, C4C & ERP Multiple Project Management Remote Work & PresentationsMaster Data Management Staff Training & Development Sharp Business AcumenEnd-User Support & DocumentationData Cleansing and Deduplication Policy, Compliance, & AccuracyAged Deduction Solutions Change/Continuous ImprovementContract Analysis & Negotiation

Experience

1. Enterprise Training and Sustainment

   IBM

   May 2024 — Present

   This position works proactively with the client to refine their current business strategy and develop new strategies in line with competitive market forces. It identifies strategic capabilities needed to create and sustain one or more sources of competitive training advantage. Best practices are utilized and client training gaps are identified. Web-based training and course simulations are developed to cover any identified gaps.

Education

• Long Island University - C.W. Post Campus

  Bachelor of Science Education - Chemistry & Elementary Education, Chemistry and Elementary Education

  2002

• St. Thomas University

  Masters of International Business in International Business, International Business

  2016

Skills

• Working with Children
• Acting
• Public Speaking
• Claims Resolution
• Cruises
• Sales Operations
• Backend Funding
• Customer Service
• Account Management
• Selling
• Start-Ups
• Microsoft Office
• Sales
• Microsoft Office 2007
• Non-Traditional Classroom Education
• Management
• Team Building
• Call Center
• Travel Planning
• Analysis
• Jd Edwards
• Cultural Awareness
• Sales Management
• Contract Management
• Caribbean
• Marketing
• Tourism
• Program Management
• Lotus Notes
• Customer Satisfaction
• Training
• Mathematics
• Data Analysis
• Goal Oriented
• Contract Review
• South America
• Business Planning
• International Sales
• Customer Focus
• Pricing