Jonathan L.
Customer Success Account Manager | Certified Google IT Support | Ticketing Tech | Live Event Professional | Beer, Wine, Spirits buyer | Avid Record Collector
- Role
- Customer Support Specialist at Winebid
- Location
- Vallejo, CA, US
- LinkedIn followers
- 500 followers
About Jonathan L.
I am a technically advanced and client-focused professional offering 15+ years of experience in ensuring fulfillment of client needs/requirements, delivering best-in-class customer service, and overseeing routine business operations. My demonstrated success in ensuring a positive customer experience by maintaining effective communication and resolving concerns/issues in an efficient manner is second to none. I have a remarkable background in maintaining dedicated long-term client relationships, providing technical support, and coordinating with senior management.My Area of Expertise include: Ticketing & Music Industry Client Success Strategies Account Management User Training & Ticketing Systems Installation & Configuration of hardware & software Box Office, Access Management and Event logistics Customer Service & Support
Experience
Customer Support Specialist
Feb 2024 — Present · Napa, CA, US
Education
Savannah College of Art and Design
Art History, Film, Sculpture, Drawing
1988 — 1989
Merit America
Google IT Support Professional Certificate, IT Support
2022
San Francisco State University
Integrated Marketing
2006 — 2007
Skills
- Public Relations
- Music
- Online Advertising
- Event Planning
- Management
- Social Media Marketing
- Digital Marketing
- Live Events
- Digital Media
- Microsoft Office
- Sales
- Music Industry
- Blogging
- Customer Relations
- Training
- Event Management
- Google Analytics
- Entertainment
- Google Docs
- Html
- Email Marketing
- Social Networking
- Sponsorship
- Customer Service
- Marketing
- Social Media
- Online Marketing
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