Jonathan Margi

About Jonathan Margi

Engineering leader with 15+ years of experience in SRE, cloud platform engineering, and observability — most of it building and scaling the systems that Adobe engineers rely on every day.I founded and grew Adobe\'s US SRE practice for Adobe Campaign from the ground up, scaling a team from 5 to 10 engineers with zero attrition and a 40% promotion rate in two years. My background spans distributed systems, ITSM/ITOM modernization, on-call tooling, and developer platform strategy - with a track record of turning complex operational problems into reliable, scalable solutions.What drives me as a manager is building psychologically safe teams where engineers do their best work, grow fast, and don\'t leave. I partner closely with Product, Security, and Infrastructure leadership to connect engineering execution to business outcomes.

Experience

1. Software Engineering Manager

   Adobe

   Oct 2023 — Present

   Lead a US-based team of 10 direct reports (+ indirect global reports), scaling headcount from 5 in two years with zero attritionPromoted 40% of the team by creating structured coaching plans and high-visibility opportunities with senior leadershipDrove modernization of Adobe\'s ITSM/ITOM practices — migrating service management, major incident workflows, device registry, and service registry off legacy homegrown systemsOwned migration of on-call capabilities for Adobe engineers from a third-party vendor to ServiceNow\'s on-call product — a zero-downtime, high-stakes cutoverArchitected and operated critical event pipeline service routing critical observability events across Adobe\'s engineering organizationPartnered cross-functionally across engineering, product, and infrastructure orgs to align roadmap priorities and deliver against shared goalsWorked with teams to promote and implement agile best practicesResponsible for management of day to day RTB activities and on-call practices for my teams

Education

• Harvard Business School Online

  Certificate; "Management Essentials"

• University of Massachusetts Lowell

  BS, Criminal Justice

  2004 — 2010

• University of Massachusetts Lowell

  Bachelor's degree, Information Technology

  2012 — 2014

Skills

• Project Management
• Network Administration
• Microsoft Sql Server
• Vb.net
• Active Directory
• Unix
• Windows Server
• Nagios
• Vmware Esx
• Scripting
• Saas
• Powershell
• Postgresql
• Dns Management
• Css
• Php
• Server Monitoring
• Compellent
• Email Authentication
• Deliverability
• Dns
• Html
• Software Installation
• Vmware
• Server Architecture
• Databases
• Windows
• Sql
• Linux
• Devops
• System Administration
• Firewalls
• Cloud Computing
• Photoshop
• Email Marketing
• Managing Offshore Teams
• Management
• Sql Tuning
• Telnet
• Virtualization