Jon Magpayo
Experienced Technical Service Manager & Sales Engineer | Customer Experience Advocate
- Role
- Service Manager at Cox Business
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Service Manager
Jan 2017 — Present · San Diego, CA, US
Own and enhance the service experience for Cox’s largest enterprise-level customers, acting as the primary customer advocate.Expertly review and optimize customer network topologies for compatibility with Cox’s infrastructure, ensuring seamless business continuity.Conduct detailed and actionable service reviews, developing strategic action plans to resolve performance gaps and exceed SLA commitments.Act as a decisive escalation manager, resolving critical service issues expediently to ensure customer satisfaction remains high, 24/7.Craft and implement chronic trouble management strategies, pinpointing root causes and driving resolutions in collaboration with internal teams and customer vendors.Serve as a technical resource for sales teams during RFP creation and business account reviews, providing invaluable insights and expertise.
Education
DeVry University
Bachelor’s Degree
2001 — 2004
Skills
- Telephony
- Selling
- Managed Services
- Internet Protocol Suite (Tcp/Ip)
- Cisco Technologies
- Ethernet
- T1
- Security
- Mpls
- Disaster Recovery
- Wireless
- Sales
- Multiprotocol Label Switching (Mpls)
- Cloud Computing
- Telecommunications
- Voice Over Ip (Voip)
- Unified Communications
- Tcp/Ip
- Network Engineering
- Troubleshooting
- Voip
- Network Design
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