Jon Ketchem
- Role
- Sr Incident and Problem Manager, Service Management & Service Delivery, IT Information Technology at Travel + Leisure Co.
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Jon Ketchem
I am thrilled to announce that I am currently serving as a Senior Incident and Problem…
Experience
Sr Incident and Problem Manager, Service Management & Service Delivery, IT Information Technology
Apr 2022 — Present
As a Sr. Incident and Problem Manager, I oversee incident management across the global organization, ensuring timely and effective resolution of incidents while minimizing the impact on business operations. I lead teams of talented incident responders and coordinate with cross-functional teams to identify root causes and develop preventive measures. I am proficient in ITIL best practices and industry-standard protocols, and I have a deep understanding of the technical aspects of IT infrastructure. I have excellent communication skills and can effectively communicate technical issues to non-technical stakeholders. I am a skilled problem solver and have the ability to make quick decisions under pressure. I am also highly adaptable and can work well in a fast-paced environment.
Skills
- Marketing Strategy
- Strategic Planning
- Business Strategy
- Operations Management
- Market Analysis
- Trade Shows
- Real Estate
- Competitive Analysis
- Contractors
- Team Building
- Account Management
- Forecasting
- Planning
- Problem Solving
- Purchasing
- Procurement
- Sales
- Public Speaking
- Budgeting
- Contract Negotiation
- Sales Management
- New Business Development
- Organizational Development
- Contract Management
- Contract Negotiations
- Financial Analysis
- Analysis
- Customer Relations
- Business Planning
- Management Consulting
- Leadership
- Construction
- B2b
- Risk Management
- Logistics
- Marketing
- Compliance
- Budgets
- Manufacturing
- Strategy Development
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