Jon Keske

About Jon Keske

Since I turned 14, I have held and maintained some form of a job. Every company I have…

Experience

1. after Sales Consultant

   GROB Systems, Inc

   Sep 2020 — Present · Bluffton, OH, US

   Promote and develop the Service Department offerings to our US and Canadian customers- Managing customer accounts: Overseeing the entire customer lifecycle, from initial contact through post-sales support. Ensuring customer satisfaction, managing expectations, and proactively identifying opportunities for upselling or cross-selling- Conducting product demonstrations: Demonstrating the features and capabilities of GROB Systems\' machinery and technologies, showcasing their value proposition, and effectively communicating how they can address customer challenges and improve productivity- Collaborating with cross-functional teams: Collaborating with various internal teams such as sales, engineering, and service departments to ensure seamless communication, efficient project management, and successful implementation of customer solutions- Contributing to business growth: Actively identifying and pursuing new business opportunities, participating in sales initiatives, and contributing to the overall growth and success of GROB Systems- Developed tools via Excel to save time and increase reporting accuracy- Ensuring customer satisfaction: Taking ownership of customer inquiries, concerns, and complaints, and resolving them promptly and professionally to ensure the highest level of customer satisfaction- Promote the benefits of a recurring preventative maintenance schedule- Quote and manage change orders- Train and develop new customer consultants that join our team on the skill sets they will need- Train various members of the service department on Microsoft Excel skills- Create custom maps via Microsoft PowerMaps- Create a recurring department newsletter distributed to our customers- Continuous learning and development: Keeping up-to-date with industry advancements, attending training sessions, and continuously enhancing product knowledge and consultative skills to better serve customers and stay at the forefront of the industry.

Education

• The University of Toledo

  Professional Sales & Marketing, Business

  2007 — 2014

Skills

• Big Data
• Microsoft Word
• Problem Management
• Leadership
• Public Speaking
• Crm
• Ms Excel Pivot Tables
• Hospitality
• Powerpoint
• Microsoft Excel
• Data Entry
• Social Networking
• Customer Satisfaction
• Maptitude
• Data Mapping
• Social Media
• Bartending
• Facebook
• Sales Logix
• Marketing
• Food Service
• Data Analysis
• Restaurants
• Target Identification
• Food & Beverage
• Customer Service
• Telephone Skills
• Qlikview
• Creative Problem Solving
• Competitive Analysis
• Data Mining
• Problem Solving
• Market Analysis
• Microsoft Office
• Sales
• Teamwork
• Product Development
• Time Management
• Entrepreneurship
• Cashiering