Joni Bowen
Innovation by Design | Growth-Focused Healthcare Executive
- Role
- Enterprise Telehealth Program Manager at Orlando Health
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Joni Bowen
Strategic healthcare leader with 15 years of progressive experience driving enterprise…
Experience
Enterprise Telehealth Program Manager
Apr 2024 — Present · Orlando, FL, US
Function as a daily operations manager for existing telehealth programs and to help facilitate bringing on new corporate telehealth initiatives. Develop new service line opportunities/initiatives, ensuring effective oversight and management of existing programs, and actively monitoring quality, clinical, and financial performance.• Provides comprehensive operational oversight and support for existing and new telehealth programs, including customer service,billing, performance measurement, and interdepartmental coordination.• Leads project management for new and ongoing initiatives, compiling reports and proposals that include financial and statisticaldata.• Accountable for the collection of statistical data related to telehealth program performance; tasked with gatheringcomprehensive metrics to facilitate the identification and resolution of issues affecting program utilization and effectiveness.• Participates in process improvement initiatives; co-develop and maintain departmental policies and procedures to enhancequality and efficiency of telehealth services.• Assists with education and training for Orlando Health team members on telehealth programs, focusing on best practices,operational efficiencies, and the proper use and operation of Telehealth equipment, specialized clinical equipment, andaccessories to facilitate successful clinical consultations.
Education
Lewis-Clark State College
Bachelor of Science - BS, Psychology
2001 — 2006
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