Joni Matthews
- Role
- Technology Support Lead at AbbVie
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Joni Matthews
Focused and self-directed professional with experience in leadership, sales, client…
Experience
Technology Support Lead
Jun 2020 — Present
Leading UAT UI testing cross functionally within AEI and AbbVie Access Support for the successful launch of yearly system requirements for over 300 business end-users with our Salesforce CRM platform and integrated systems. • Streamlined and maintained 70 key role competencies, process documentation, and user acceptance testing protocols to maintain efficiencies for testing accuracy and compliance. • Salesforce Hypercare SME with our CRM platform system launches ensuring all technical errors are captured and accurately tested with all yearly system releases. • Aligned with Business Technical Solutions partners and Senior Analyst to analyze and capture business requirements designed for our CRM platform system release. • Designed and facilitated technical system training models for all AEI/AbbVie Access Support staff and leadership. • Facilitate and communicate all system change impacts to over 30 business lead stakeholders for alignment of each system requirement per release.
Skills
- Applicant Tracking Systems
- Marketing
- Management
- Dermatology
- Interviews
- Employee Benefits
- Training
- Team Building
- Talent Acquisition
- Urology
- Rheumatology
- Health Insurance
- Pharmacovigilance
- Gastroenterology
- Customer Service
- Quality Assurance
- Process Improvement
- Leadership
- Recruiting
- Pharmacy
- Time Management
- Pharmaceutical Industry
- Pharmacy Benefit Management
- Human Resources
- Forecasting
- Market Analysis
- Onboarding
- Employee Relations
- Medicare Part D
- Managed Care
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