Jongsoo Lee
Director of CX Process Innovation @ Samsung Electronics America | Customer Experience Management
- Role
- Director of Cx Process Innovation Nahq at Samsung Electronics America
- Location
- Fort Lee, NJ, US
- LinkedIn followers
- 500 followers
About Jongsoo Lee
As Director of CX Process Innovation at Samsung Electronics America for over six years, I have focused on developing and implementing both global and North American customer experience strategies to enhance service delivery. By leading process innovation initiatives, I have contributed to improving operational efficiency and aligning with the organization\'s goal of delivering exceptional customer experiences. My expertise in customer experience management, resource management, and workflow optimization supports the creation of innovative care models that meet the evolving needs of customers. Dedicated to fostering seamless and consistent customer interactions, I aim to empower organizations to achieve operational excellence through strategic process enhancements.
Experience
Director of Cx Process Innovation Nahq
Apr 2019 — Present · Ridgefield Park, NJ, US
Developed and implemented Global and NA CX strategies to enhance customer experience.• Led process innovation initiatives to improve operational efficiency.
Education
Thomas Edison State University
BA Degree, Mathematics
2005
The University of Kansas
Computer Science
Skills
- Human Resources
- Cms
- Korean
- Multi-Cultural Team Building
- Leadership
- Crm
- Sabre
- Management
- Team Building
- Business Analysis
- Customer Service Management
- Managing Global Operations
- Talent Development
- Consumer Electronics
- Talent Management
- Csat
- Auditing
- Iex
- Logistics
- Training
- Customer Satisfaction
- Healthcare Industry
- Work Force Management
- Workforce Management
- Vendor Management
- Offshore Outsourcing
- Process Improvement
- Aspect
- Forecasting
- Contract Management
- Health Insurance
- Data Analysis
- Process Optimization
- Project Management
- Nps
- Sales Operations
- Customer Service
- Oracle Portal
- Acsi
- Vpn
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