Jon G.
15 years Cloud Software/SaaS/Platform 15+ Years Customer Success/Account Manager, Delivering Comprehensive Deployments driving Healthy customers resulting in exponential ARR Revenue expansion
- Role
- Customer Success Manager at Genesys
- Location
- Sarasota, FL, US
- LinkedIn followers
- 500 followers
About Jon G.
SUMMARY: • 20+ years of Technology sales, 10+ Years of SaaS and cloud subscription platform Customer Success Management and Account Management. Made relationships with C Level and Department Heads to drive buy in to drive adoption, active monthly usage, 95% average renewal and exponential expansion• 10 + Years Customer Success Manage Skills: Deployment Kick off with understanding customers goals, project plan, admin set up, user set up, customization design, integration support, training, driving towards a renewal expansion, and expanding ARR on my own or with the sales team• @ Zoom my Customer success efforts and team selling increased my customer base from 3-12M ARR• At Dell Software as Customer Success Manager my from 3M to 50M within 5 years. • 3 Successful IPO’s with 9+ years experience working with Pre-IPO,agile fast paced environments-@ Cisco Webex Saas Group exceeded objectives 16 out of 20 quarters, deploying software, 90+ renewal rate and team selling growing customer base from 1-25M within 4 years• @ MSFT ran POC to help close our teams largest on prem to cloud CRM deal in my segment to Molina Healthcare for 1.3Million ARR. Managed the deployment, rollout and successful renewals
Experience
Customer Success Manager
Mar 2023 — Present · FL, US
Delighting key accounts with existing cloud contact center deployments. Building relationships with C level executives to increase the value of the platform. Assisting with improving the performance of customers call centers, user experience, and customer satisfaction. Helping companies build a remote/hybrid workforce, cut cost on expensive office space, and use AI to upskill their agents and better help their customers
Education
Penn State University
Bachelor of Science (BS), Finance
Skills
- Strategic Partnerships
- Salesforce.com
- Business Development
- Software as a Service (Saas)
- Unified Communications
- Direct Sales
- Pre-Sales
- Contract Negotiation
- Saas
- Strategy
- Enterprise Software
- Sales Management
- Vmware
- Management
- Solution Selling
- Account Management
- Crm
- Sales
- Cloud Computing
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