Jonette Shepherd

About Jonette Shepherd

I have served as GM with Unique Travel for 28 years. During that time, I have helped the…

Experience

1. General Manager

   Unique Travel Of Palm Beach

   Jan 2005 — Present · Delray Beach, FL, US

   As General Manager of Unique Travel of Palm Beach, Jonette\'s primary concerns and areas of responsibility are related to:* sales development * staff and financial management * daily operational managementJonette offers specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made luxury trips - for business travel, groups travel, family travel and individual travel.Jonette is responsible for developing strategies to hit or exceed sales targets.Her specific managerial role tasks include:* promoting and marketing the business, sometimes to new or niche markets * managing budgets & maintaining statistical/financial records * selling travel products & tour packages * sourcing products and destinations to meet consumer demands * taking part in familiarisation visits to new destinations to gather information on issues & amenities of interest to consumers and ensuring the Unique Travel advisors stay abreast of changes & possibilities * liaising with travel partners, including airlines & hotels, to manage bookings & schedules, often one year in advance * dealing with customer inquiries & aiming to meet their expectations * overseeing the smooth, efficient running of the business * overseeing Unique Travel advisors and enuring their continual education and professionalismIn regards to the Unique Travel Advisors, Jonette\'s tasks further include:* constantly motivating the sales team to hit their targets and ensure company profitability * meeting regularly with team leaders to give them sales figures and plan how they approach their work * overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training * communicating with sales consultants and providing encouragement, help and advise * dealing with disciplinary matters and customer complaints, which, thankfully, rarely occur.

Skills

• Hotel Management
• Resorts
• Leisure Travel
• Team Building
• Management
• Hospitality
• Team Management
• Organizational Leadership
• Project Management
• Event Planning
• Food & Beverage
• Customer Service
• Hospitality Management
• Hotels
• Leisure
• Communication
• Organizational Culture
• Event Management
• Hospitality Industry
• Marketing Strategy
• Business Strategy
• Business Travel
• Revenue Analysis
• Tourism
• Leisure Industry
• Travel Management
• Marketing