Joneth Damdee

Experience

1. Senior Information Technology Associate

   JARS Cannabis

   Jul 2025 — Present

   Developed and Standardized IT Operations & Security GovernanceBuilt and implemented end-to-end IT SOPs and training documentation from scratch, establishing standardized processes where none previously existed to ensure operational consistency across all IT functions.Streamlined core IT workflows — Identity & Access Management (IAM), inventory tracking, hardware/software deployment, incident response, change management, and documentation — improving efficiency, reducing errors, and aligning cross-functional teams.Aligned IT operations with NIST-based security frameworks, creating foundational governance documentation to support future SOC 2 and ISO 27001 readiness.Increased team visibility and accountability by standardizing documentation, reducing IT staff onboarding time by 50% and accelerating productivity timelines.Performed user account and file permission audits, enforcing least privilege principles and strengthening identity governance to reduce insider threat and unauthorized access risks.Infrastructure & Secure DeploymentLed full-cycle IT infrastructure deployments for new retail sites and renovations, including site surveys, timeline coordination, and secure provisioning of network devices, endpoints, and firewalls to meet launch deadlines.Delivered enterprise-level IT support for corporate and retail users across multiple locations, providing remote and on-site troubleshooting for hardware, software, and network issues.Managed endpoint lifecycle operations including patching, software deployments, and configuration updates, leveraging ticketing systems to ensure SLA compliance, incident escalation, and user satisfaction.

Education

• San Diego Mesa College

  Associate of Science - AS, Business Administration and Management, General

  2018 — 2021

• San Diego State University

  Bachelor's degree, Management Information Systems

  2021 — 2023