Theresa J.

About Theresa J.

Hi! I\'m Theresa Jones, a passionate and collaborative UX Technical Writer and Information Architect with over a decade of experience in creating exceptional software documentation. What drives me is my love for making complex information clear and accessible to everyone, ensuring users have the best possible experience with the products they use.Currently, I’m thriving at Strata Identity as a Staff Technical Writer, where I lead our documentation processes and standards. My role keeps me on my toes with a variety of exciting tasks— everything from collaborating with developers, UX designers, and product managers to managing high-visibility documentation projects and migrating online help systems to static site generators linked with GitHub Actions.Before joining Strata Identity, I honed my skills at companies like Okta, Platform Science, BD, and Optum. Whether it was managing product documentation for SaaS platforms, establishing documentation processes, or working to ensure compliance with industry standards, I’ve always been motivated to deliver top-notch documentation. My time at Okta, in particular, deepened my experience with CI/CD processes and how they support continuous improvement and integration.Here are some areas where I shine:* Docs as Code: Implementing streamlined and efficient documentation practices.* SaaS Expertise: Crafting documentation that makes SaaS platforms intuitive and user-friendly.* CI/CD Processes: Embracing continuous integration and delivery to keep documentation current and accurate.* Agile Methodologies: Collaborating within agile teams to deliver timely documentation.* Technical Proficiency: HTML, CSS, Java, JavaScript, PHP, Python, JSON, Markdown, XML.* Tools of the Trade: Git, GitHub, Madcap Flare, Oxygen, Figma, Adobe Creative Suite, and more.* Inclusivity: Ensuring all documentation is accessible, inclusive, and localized where needed.When I’m not diving into documentation, you might find me exploring the latest tech trends or dabbling in some creative writing. Interested in connecting or learning more about what I do? Feel free to reach out or take a peek at my portfolio at forward to connecting and sharing more about our mutual interests!

Experience

1. Senior Technical Writer

   Leica Biosystems

   Feb 2026 — Present · Vista, CA, US

Education

• California State University, Fullerton

  Bachelor of Arts (B.A.), English Language and Literature/Letters

• Southern New Hampshire University

  Master of Science - MS, Information Technology

Skills

• Drupal
• Css
• Customer Service
• Sharepoint
• Editing
• Social Media
• Technical Documentation
• Dreamweaver
• Microsoft Office
• Mac Os X
• Madcap Flare
• Javascript
• Html 5
• Indesign
• Objective-C
• Web Design
• Xcode
• Technical Writing
• Html
• Wordpress