Marcus Jones

About Marcus Jones

Dynamic and results-focused management professional with insurance claims experience and progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Summary of Skills • Leadership • Staff development • Cross-functional team management • Litigation resolution • Claims file management processes Accomplishments People Management: • Coached and mentored team members, which led to promotions within the organization • Developed performance goals for claims adjusters and claims supervisors Financial Management: • Received award for making a positive financial impact by developing a report which assisted with reducing Indemnity reserves by over $10 Million Project Management: • Participated in project to re-write job descriptions for claims-related positions • Assisted with the development, implementation, and launching of my company\'s lump sum settlement claim process Leadership: • Served as key contributing member to Leadership team. • Lead team to achieve the highest average performance goal results in claims for the previous 6 years. • Acting Liability Claims Manager for 2 1/2 months (Farmers Insurance) Professional Development: • Chartered Property Casualty Underwriter Designation • Legal Principles Claim Specialist Designation

Experience

1. Claims Manager

   CopperPoint Insurance Companies

   Jun 2008 — Present · Phoenix, AZ, US

   Oversight of claims-handling activities of workers\' compensation claims adjusters with a span of control of 9- Provides oversight of Commercial Property & Casualty Claims for our Third-Party Administrator- Coached team to improved results in 2015, 2016, and 2017- Discussed Best Practices for Claims Management at the 2015 ICA Workers Compensation Claims Seminar - Review, make recommendations, and approve lump sum settlement evaluations and payments exceeding adjusters and supervisors authority level- Ensure team members are processing and adjusting claims within company established and state law guidelines- Serve as a mentor for claims supervisors- Achieved high performance ratings in each of my years with the company- Expert in developing Cognos reports for the Claims Division- Developed Quality Assurance review questionnaire to identify the quality of claims handling and identify trends- Subject Matter Expert for our company\'s Property & Casualty company launch

Education

• Pasadena City College

  Associate of Arts (A.A.)

• California State University, Northridge

  BA