Carl Jones
IT Systems Manager @Protein Works
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WORK HISTORY
IT Systems Manager @Protein Works
Liverpool, GB
Monitoring day to day IT operations and performanceImplementing high performing ITSM tools, workflows and automationsManaging high performance service desk to support operations and growth of the businessEnsuring IT infrastructure supports smooth daily operations during core and operational hours
EDUCATION
The Priory School Shrewsbury
GCSE's, Applied ICT
Shrewsbury College
BTEC level 3 extended diploma for IT practitioners, Computer and Information Sciences
University of Staffordshire
HND, Applied Information Technology
University of Wolverhampton
Bachelor of Science (BSc), Digital Communication and Media/Multimedia
ABOUT CARL JONES
A dedicated IT professional with over a decade of experience in helpdesk operations, event management, and leadership support. Known for my adaptability and commitment, I thrive in delivering effective solutions and supporting cross-functional teams.Colleagues describe me as a collaborative team player who consistently goes above and beyond to tackle challenges. With a focus on continuous learning, I bring a proactive and approachable mindset to every project.Key strengths include incident management, technical knowledge, and team mentorship, backed by certifications in ITIL V4 and Mental Health First Aid.
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