Larry Jones
Strategic Product & Client Solutions Leader | Driving Operational Excellence in Fintech Strategy | Cross-Functional Collaborator | Data-Informed Decision Maker | Empowering Global Teams | MBA
- Role
- Commercial Product - Associate Product Specialist at S&P Global
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Larry Jones
Early in my career, I learned that great leadership isn’t just about making decisions —…
Experience
Commercial Product - Associate Product Specialist
Jan 2025 — Present
Lead global client support for Ratings360®, driving customer satisfaction and platform adoption through entitlement management, inquiry resolution, and strategic support initiatives• Identify and resolve recurring system issues using root cause analysis, partnering with Technology and Product teams to reduce defects and streamline platform performance• Develop and implement scalable workflows, documentation protocols, and monitoring tools that strengthen operational resilience and platform reliability• Act as a strategic liaison between Commercial, Product, Technology, and Marketing teams to align platform development with client needs and business goals• Deliver performance insights and client trends to senior leadership, influencing roadmap priorities and enhancing the overall Ratings360® experience
Education
Zicklin School of Business
Master of Business Administration - MBA, Strategy
2020 — 2022
Zicklin School of Business
Bachelor of Business Administration (BBA)
2011 — 2016
Skills
- Microsoft Word
- Counseling
- Written Communication
- Microsoft Office
- Leadership
- Public Speaking
- Crisis Intervention
- Microsoft Excel
- Data Entry
- Bloomberg Software
- Staff Development
- Supervisory Skills
- Nonprofit Organizations
- Crisis Management
- Computer Proficiency
- Interpersonal Communication
- Strategic Planning
- Data Analysis
- Treatment Planning
- Report Writing
- Nonprofits
- Decision Making
- Behavior Modification
- Customer Service
- Staff Training
- Problem Solving
- Operations Management
- Team Management
- Bloomberg Terminal
- Time Management
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