Christopher Jones

About Christopher Jones

Director-level Logistics leader fueled by passion, data, and teamwork! Part coach, part numbers nerd, all-in on winning through connection and continuous improvement.* 18 years of experience helping retail and grocery brands grow by making their supply chains faster, safer, and more efficient.* Directed end-to-end, multi-unit logistics operations with a focus on safety strategy, cost control, and service reliability across high-volume retail networks.* Implemented safety-driven performance standards and risk mitigation programs aligned with DOT compliance and injury prevention goals.* Led multimillion-dollar budget planning and process improvement initiatives that optimized cost-per-mile, asset utilization, and delivery efficiency.* Built high-performing teams through leadership development, customer-centric culture, and continuous improvement frameworks.CORE COMPETENCIES • Multi Site Logistics Operations & P&L Ownership ($20M–$50M+)• Strategic Customer Relationship Management & Growth• Safety & Compliance Leadership (DOT, OSHA, FMCSA)• Contract Negotiation, Pricing & Scope Expansion• Lean Six Sigma, Process Optimization, & KPI Development• Transportation Management Systems (TMS / WMS)• Fleet & Asset Utilization, Telematics, Risk Mitigation, Root Cause Analysis• Talent Development & Performance Management, Succession Planning & Coaching• Former Group Logistics Manager @ Ryder & Senior Operations Manager @ Penske

Experience

1. Senior Manager Last Mile Operations

   RXO, Inc.

   Sep 2025 — Present · Wilmington, MA, US

   Transformed last-mile service performance at one of the network’s highest-volume XDT locations (Boston/New England) by driving sustained customer experience scores in the 90s while reducing redeliveries and improving delivery completion rates- Strengthened carrier partner performance management, introducing clear scorecards tied to LTR survey performance, completion, and key customer metrics- Developed bilingual operational communications and coaching tools to effectively lead a predominantly Spanish-speaking driver workforce and reinforce service standards- Drove improvements in customer survey response rates and promoted scores through standardized closing conversations and customer engagement at delivery.

Education

• The University of North Florida

  Transportation and Logistics

• Paxon School for Advanced Studies

  High School Diploma, AP/IB College Prep