Jon Edwards
Service Delivery Manager @Columbus
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WORK HISTORY
Service Delivery Manager @Columbus
Nottingham, GB
As the primary interface between Columbus and a diverse portfolio of customers, I excel at fostering trust and delivering tailored solutions that meet evolving business needs. I am an experienced Service Delivery Manager with a passion for building long-term, strategic partnerships that drive business success. With deep expertise in Application Management Services and Infrastructure Management Services, I advise customers on Columbus service offerings, ensuring seamless transitions from go-live projects and customer acquisitions into our support ecosystem. My role encompasses project delivery, budget control, risk management, and communication, ensuring operational excellence and continuous improvement.I collaborate closely with our Service Areas to identify growth opportunities, spearheading initiatives that enhance service quality and expand the support footprint. Passionate about innovation and customer success, I thrive in dynamic environments where strategic thinking and relationship management are key.
EDUCATION
Derby Tertiary College - Wilmorton
BTEC National Certificate in Computer Studies
Granville Community School, Woodville, South Derbyshire
G.C.S.E
SKILLS
ABOUT JON EDWARDS
An experienced and competent IT professional with over 25 years experience within the industry.A consistent performer who year on year exceeds expectations in his annual performance review and goes above and beyond to ensure customer satisfaction. With a proven history of adapting to new challenges and working environments, his career has provided an exposure to a wide range of differing areas of hardware and software, coupled with an extensive knowledge of ITIL and industry best practices. A reliable and dependable person with excellent interpersonal, communication and negotiation skills. Enjoys being part of a team, as well as managing, motivating and training. Thrives in highly pressurised and challenging working environments; where an active and dynamic approach ensures the job gets done but not without compromising the quality of work produced.
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