Jon Duell
Senior Engineering Manager @SurveyMonkey
Signup · Get unlimited contacts
WORK HISTORY
Senior Engineering Manager @SurveyMonkey
As senior engineering manager on the Customer Success Engineering team, I lead a talented and driven team of engineers responsible primarily for supporting our Customer Support and Customer Success teams by building first class internal tooling and all of SurveyMonkey\'s Help Centers.* Leading team responsible for internal tools that provide account management, enterprise provisioning and support, abuse management and prevention, billing and invoicing, along with a host of other tools* Responsible for the development and management for our user-facing Help Center, built on top of our managed CMS platform, integrating content management, AI-driven chatbot support, and in-product contextual help* Worked closely with Product Management to drive critical, multi-team initiatives, including Help Center migration and consolidation, and billing systems migration to Stripe for our internal tools* Mentored a strong and passionate team of engineers, from junior to senior+, by providing interesting challenges, rapid and constructive feedback, and offering technical and leadership opportunities both within and without of the team* Drove strategic alignment with team impact, resulting in a high performing team that consistently delivered on commitments with one of the highest say/do ratios in the company
EDUCATION
Oregon State University
BS, Computer Science, Philosophy of Religion
SKILLS
ABOUT JON DUELL
Engineering manager with a strong technical background with an emphasis on web technologies and continuous integration in support of high quality projects. Striving to become a leader with heart, understanding the humanness of our connected world, and aspiring to bring more empathy to our industry.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.