Jonathan Centes

About Jonathan Centes

Accomplished bilingual (English/Spanish) business and technology professional with more than a decade of in-depth experience in overseeing intricate processes, requirements, and projects. Esteemed for the ability to streamline complex issues, consistently achieving success by leveraging technology to enhance workflows, and enabling strategic decision-making through data analysis.Key AccomplishmentsA top performer with exceptional ratings, placed in the top 1% of team members at Citi, which led to an invitation to join the Citi ILEAD Emerging Leaders Program focused on further refinement of cross functional project development and execution skills, executive visibility and global recognition.Effective in simplifying complex terminology and requirements into plain language that is accessible to a broad audience.Holds technical expertise in using SQL Server for data mining and reporting, aimed at reducing operational risk in line with regulatory standards.Created systemic tools and implemented processes for the Digital Accessibility Center of Excellence to fulfill the accessibility standards for US public-facing digital content, ensuring compliance with ADA Title & WCAG 2.1 AA.Leader in identifying cost-saving initiatives that resulted in over in overall savings by streamlining manual touchpoints in an end-user process at Fishback Financial. Inclusive • Diverse • Outspoken • Technical • Spanish SpeakerLet’s work together and connect the dots

Experience

1. Digital Accessibility Regulatory Process Program Leader

   Citi

   Mar 2022 — Present · Sioux Falls, SD, US

   Direct and manage the full end to end Key Control execution of the Digital Accessibility Standard as prescribed by Citi’s Independent Compliance Risk Management entailing working with hundreds of stakeholders, gathering complex digital external facing content, testing accessibility conformance to WCAG 2.1 AA, socializing results, and holding teams accountable for establishing sustainable solutions to prevent further defect findings and potential litigation.Collaborate effectively with numerous stakeholders regarding project updates within a complex organizational framework that spans multiple countries.Supervise and manage various concurrent projects aimed at the development and execution of Data Operation initiatives such as, but not limited to, CAP remediation, RBCM deliverables, and User Guide development.Lead and oversee the implementation of operational risk policies such as the DCRM Citi Procedures, DCRM technologies, process tools such as SharePoint, and reporting governance systems to create sustainable solutions that reduce losses resulting from failed internal processes or insufficient controls.Oversee a team of senior process engineers, ensuring that accurate business requirements are captured for the development and enhancement of the EDO tool as mandated by the Office of the Comptroller (OCC) consent order deliverables, Internal Audit, US regulations, policies and procedures.

Education

• Southeast Tech

  Associate of Arts and Sciences (AAS), Business Administration and Technology

• University of South Dakota

  Bachelor of Science - BS, Leadership & Management