Jon Chester
- Role
- Client Services Manager at Fiserv
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
Experience
Client Services Manager
Aug 2021 — Present · Dallas, TX, US
CORE RESPONSIBILITIES: Assist Fiserv in improving operations between multiple MidMarket and Strategic accounts through both internal and external troubleshooting. Promoted to Assigned Account model where I assist white glove clients with day-to-day assistance as well as monthly meetings reviewing previous month\'s data to analyze areas of opportunities for both Fiserv and each account.\\\\n\\\\nKEY ACHIEVEMENTS:\\\\nManaged client meetings to both triage software defects, establish priority of customer needs, and play back necessary escalations to executive leadership.\\\\nCreated and delivered Manager Effectiveness Program through Yearly Survey Action Group.\\\\nSpearheaded restoration of SFTP load process to include emergency network changes.\\\\nLed meetings for daily status reporting, IT follow-up and agreed upon next steps.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Southeast Missouri State University
Bachelor of Arts (B.A.)
2007 — 2011
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