Jon C. Byers

About Jon C. Byers

A user-centric, outcomes-driven Application / Product Management leader with a proven track record of delivering intuitive, high-impact solutions that drive adoption, enhance user satisfaction, and support scalable growth. He brings a deep commitment to understanding user needs and translating them into actionable product strategies that align with business goals and market opportunities.With a strong foundation in cross-functional collaboration, Jon excels at guiding teams through complex change initiatives, optimizing processes, and launching value-driven features that resonate with end users. His approach combines empathy, data-informed decision-making, and a passion for continuous improvement—ensuring that every product decision is rooted in real-world impact.Core Skillset:* Product Management & Strategy* User-Centered Design & Research* AI-Assisted Product Innovation* Release & Roadmap Management* Client Success & Engagement* Business Analysis & Requirements Gathering* Cross-Functional Team Leadership* Change Management & Process Optimization* Training & Enablement* Agile Project/Program/Product DeliveryJon thrives in dynamic environments where innovation, clarity, and execution are key. Whether leading a product from concept to launch or refining existing workflows for better user outcomes, he consistently champions the voice of the customer and the value of thoughtful, scalable design.

Experience

1. Senior Product Specialist

   Resmed

   Dec 2024 — Present

Education

• Wake County Public School System

  Intermediate & Advanced Project Management - PMP Prep

• The GROWS™ Method Workshop

  The GROWS™ Method Workshop

  2016 — 2016

• IOPL (Institute of Political Leadership)

  Fellow, Campaign Management

  2004 — 2004

• Villanova University

  Master Certification, Human Resource Management

  2009 — 2009

• Wharton Online

  Master' Certification, Financial Accounting

  2019 — 2019

• North Carolina State University

  Certification, Customer Service Management

  2008 — 2008

• Purdue University

  Master's Certification, Paralegal Studies

  2012

• MindLeaders

  Certificate, Defining Customer Service

  2008 — 2008

Skills

• Program Management
• Vendor Management
• Agile Methodologies
• Team Building
• Management
• Microsoft Excel
• Powerpoint
• Recruiting
• Jira
• Process Engineering
• Technical Support
• Business Analysis
• Pqrs
• Integration
• Salesforce.com
• Saas
• Ehr
• Concur
• Six Sigma
• Software Documentation
• Sdlc
• Microsoft Applications
• Project Management
• Cross-Functional Team Leadership
• Customer Support
• Human Resources
• Budgets
• Microsoft Office
• Networking
• Call Center
• Microsoft Powerpoint
• Leadership
• Training
• Customer Satisfaction
• Testing
• Ms-Project
• Business Process Improvement
• Visio
• Office (All Versions Up to 365)
• Customer Service