Jon-Breck Sampson

Network Operations Engineer @Gigstreem

Wilmington, NC, US
EMAILS
j••••••••@gigstreem.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Network Operations Engineer @Gigstreem

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Configure, deploy, and maintain ISP-grade wired and wireless infrastructure for multi-family MDU properties nationwide.• Implement VLAN segmentation and handoffs for customer routers; manage DHCP at the gateway.• Deploy and support Cisco Catalyst switches and Juniper routing platforms in tenant networks.• Provision and manage Cambium APs (cnMaestro X) and optimize performance in dense multi-AP environments.• Integrate and manage Ubiquiti platforms (UniFi/EdgeMAX) for select property deployments.• Troubleshoot advanced L2/L3 issues: BGP/OSPF routing mismatches, VLAN segmentation, rogue DHCP detection, fiber light levels, PoE diagnostics.• Develop Tier-3 troubleshooting templates, escalation workflows, and SOPs for common issues (DFS errors, AP offline states, rogue DHCP, etc.).• Coordinate with field techs and property managers; document device replacements, speed test validation, and network upgrades (3 G → 10 G backhaul).• Mentor Tier-2 engineers and provide escalation coverage.

EDUCATION

N/A

The University of North Carolina at Chapel Hill

Bachelor of Arts - BA, Sports and Exercise

1995 — 1999

The University of North Carolina at Chapel Hill

Exercise

SKILLS

Public SpeakingCustomer ServiceAccount ManagementStart-UpsManagementTeam BuildingMicrosoft OfficeSalesSocial MediaStrategic PlanningCold CallingMarketingCustomer SatisfactionTrainingNew Business DevelopmentTime ManagementAdvertisingCall CentersBusiness DevelopmentLeadershipStrategy

ABOUT JON-BRECK SAMPSON

As a Network Operations Engineer at Gigstreem, I am passionate about providing reliable, secure, and scalable network solutions for residential and commercial customers. Prior to joining Gigstreem, I worked as a Risk Advisor and an Account Manager for insurance and property maintenance companies, where I developed strong skills in customer relationship management, communication, and new business development. I enjoy building strategic partnerships with my clients, understanding their needs and challenges, and offering them insights and best practices to help them achieve their goals. I believe in the value of sacrificial responsibility and first love as guiding principles for my work ethic and personal growth.

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