Jonathon Israel

Legal Operations Manager @ICE

Serve as owner of the Legal Department’s technology portfolio and roadmap. Act as lead liaison and escalation point for work with corporate IT team. Assist with creating the Black Knight Legal Department’s internal and company-facing portals. Create self-help tools (dashboards, intranet sites, on-demand trainings/FAQs, etc.) to support knowledge management throughout the function. Document existing policies, procedures and guidelines; develop one-stop shop for online resources and training and formulate education plan around such policies/processes. Define product scope, objectives, and requirements. Defines specifications and data models for product development and testing. Assist with collection and assessment of benchmarks/metrics/KPIs. Ensure cross-functional alignment and integration with sales, financial, and strategy departments. Proactively seek ways to improve current processes to maximize productivity, workflow, and maximize department’s efficiency. Project Management Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects. For systems owned by Legal Operations, also serve as business system owner - manage the vendor selection, implementation, testing, rollout and training for any new software and tools in this space. Assist with testing, training, implementation and adoption of technology solutions. Identify opportunities to leverage technology solutions to resolve business issues. Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also, analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.