Jonathon Nelson
Principal Product Manager at Microsoft
- Role
- Principal Product Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Principal Product Manager
Sep 2022 — Present · Redmond, WA, US
Product in D365 Contact Center:* Scale & Performance: Delivered massive infrastructure optimizations, resulting in 20x scale improvements, 40%+ COGS improvement, and 70%+ faster response times for mission-critical enterprise scenarios.* AI Product Launch: Orchestrated the GA launch of a GenAI-native Contact Center Voice agent.* Multimodal Strategy: Driving the product roadmap for cross-channel AI agents, focusing on the intersection of Voice, Digital, and Multimodal interaction models.* AI agents: Designed and delivered frameworks for Contact Center that support both SaaS and pro-code chat-based AI agents.* Cross-org leadership: Developed joint roadmaps across multiple product groups, driving alignment across multiple organizations and providing end to end solutions across a complex product portfolio
Education
University of Washington
Bachelor of Arts, Biochemistry
2007 — 2011
University of Washington
Bachelor of Science, Applied and Computational Mathematical Sciences
2007 — 2011
Skills
- Sharepoint
- Data Analysis
- Asp.net Mvc
- Css
- Java
- T-Sql
- C++
- C
- Programming Languages
- Matlab
- Sql
- Html
- Javascript
- Xml
- C#
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