Jonathon Lawson
Customer Operations Manager @Chisholm Hunter
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WORK HISTORY
Customer Operations Manager @Chisholm Hunter
Glasgow, GB
EDUCATION
Glasgow Clyde College
Higher National Diploma, Fashion Textile Design
Heriot-Watt University
Bachelor of Arts - BA, Fashion Menswear
ABOUT JONATHON LAWSON
Focusing in lasting customer success and retention within fashion. With a strong dedication for surpassing performance metrics, I excel in leading teams to create seamless and efficient AI-driven customer service journeys as well as BPO outsourcing offshore. My innovative approach integrates technology to build lasting connections with customers and the goal of providing the best possible customer experience possible.Beyond my expertise in customer success and business relationship building, I enjoy anything fashion and specialising in forecasting and styling. This unique perspective allows me to infuse creativity into customer interactions, making the brand experience not only efficient but also aesthetically pleasing. I am results-driven, achieving higher customer satisfaction scores, reduced complaint rates, and increased customer lifetime value.I am eager to bring my commitment to retainment, forecasting approach, and innovative mind-set to any project.
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