Jonathon Earlywine

Director of Guest Services @Legacy Healthcare LLC

Elmhurst, IL, US

To work in close collaboration with all departments to understand key themes from patient feedback and provide problem / service recovery, leadership, structure and education to support both recognition and improvement tactics in real time. Responsible for planning, developing, and implementing programs that ensure an exceptional customer experience. Will also provide education on service excellence and continuous improvement.Continue to work closely with Admissions on referral process to ensure seamless transition from hospital to facility. Also assist in working closely with social services assisting in care plan meetings and setting up home health referrals for our discharge patients and families.

Eastern Illinois University

Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management